Shipping & Refund Policy
ESTIMATED SHIPPING TIMES (Excluding weekends and public holidays): 7 to 20 business days, depending on the destination country and exact address (tracking availability may vary).
Tracking information will be provided to you as soon as it becomes available.
DELAYS IN DELIVERY
In rare cases, packages may take longer than the estimated delivery time. During events like the COVID-19 pandemic or holiday seasons (October to February), delays may occur due to customs restrictions or high shipping volumes. Unfortunately, we cannot control shipping times or unexpected delays that may arise during transit. We appreciate your understanding and patience in such situations. If there are no tracking updates for more than 30-45 business days, we will ship out a new package.
PROCESSING TIME
Please note that processing time (3-5 business days) is separate from shipping time and should be added to the total delivery time. Orders typically require 3-5 business days for full processing (verification, packing, forwarding to logistics, and dispatch to the post office). After processing, our shipping partner will pick up your package. Tracking information will be available via email and on our website.
In rare cases, processing time may exceed the estimated timeframe, especially during busy periods like holidays, promotions, or other special events. We do our best to process orders as quickly as possible and appreciate your understanding during these times.
SEPARATE SHIPMENTS
Occasionally, an order may be split into multiple packages for the following reasons:
HOLIDAY SEASONS
During the high sales volume months of October to February, we kindly ask for your patience. Our customers are our priority, and we strive to ensure your satisfaction. While shipping times may be longer than usual, we guarantee that your items will be delivered, and we appreciate your continued loyalty. Thank you.
CUSTOMS / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs office regarding any potential fees. On rare occasions, customs agents may delay the delivery of some packages.
CANCELING/CHANGING AN ORDER
Once an order is placed, we are unable to cancel or modify it, as it may have already entered the processing stage. However, if you wish to cancel or change an order you’ve just placed, please email us at support@dreamexcellence.com as soon as possible (please note that a 15% transaction fee may be deducted, as it is non-refundable).
UNCLAIMED ORDERS
We are not responsible for any packages returned to us due to refusal, unclaimed status, undeliverability, or incorrect or insufficient addresses. If you notice an error in your address after receiving your confirmation email, please contact us immediately at support@dreamexcellence.com with the corrected details. Once your order is processed, we cannot make any changes to the address and are not liable for any incorrect or insufficient addresses provided.
STOLEN PACKAGES
We are not responsible for packages that are stolen after delivery. If you suspect your package has been stolen, please contact your local post office or file a report with your local police.
REFUND POLICY
All sales are final. Refunds are generally not offered, as shipping times and product descriptions are clearly stated on each product page. It is the customer's responsibility to review this information before making a purchase. However, if you receive a damaged product, you may submit clear photos or videos of the damage, along with your order details, within one week of the delivery date. Our team will review the evidence and determine an appropriate resolution. Please note that a 30% restocking fee may apply.
- United States: 7-14 Business Days
- International Shipping: 9-20 Business Days
Tracking information will be provided to you as soon as it becomes available.
DELAYS IN DELIVERY
In rare cases, packages may take longer than the estimated delivery time. During events like the COVID-19 pandemic or holiday seasons (October to February), delays may occur due to customs restrictions or high shipping volumes. Unfortunately, we cannot control shipping times or unexpected delays that may arise during transit. We appreciate your understanding and patience in such situations. If there are no tracking updates for more than 30-45 business days, we will ship out a new package.
PROCESSING TIME
Please note that processing time (3-5 business days) is separate from shipping time and should be added to the total delivery time. Orders typically require 3-5 business days for full processing (verification, packing, forwarding to logistics, and dispatch to the post office). After processing, our shipping partner will pick up your package. Tracking information will be available via email and on our website.
In rare cases, processing time may exceed the estimated timeframe, especially during busy periods like holidays, promotions, or other special events. We do our best to process orders as quickly as possible and appreciate your understanding during these times.
SEPARATE SHIPMENTS
Occasionally, an order may be split into multiple packages for the following reasons:
- Some items may be on backorder.
- Weight restrictions for standard shipping imposed by the post office.
- Different warehouse locations or suppliers (we work with multiple warehouses to offer you the best selection at competitive prices).
HOLIDAY SEASONS
During the high sales volume months of October to February, we kindly ask for your patience. Our customers are our priority, and we strive to ensure your satisfaction. While shipping times may be longer than usual, we guarantee that your items will be delivered, and we appreciate your continued loyalty. Thank you.
CUSTOMS / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs office regarding any potential fees. On rare occasions, customs agents may delay the delivery of some packages.
CANCELING/CHANGING AN ORDER
Once an order is placed, we are unable to cancel or modify it, as it may have already entered the processing stage. However, if you wish to cancel or change an order you’ve just placed, please email us at support@dreamexcellence.com as soon as possible (please note that a 15% transaction fee may be deducted, as it is non-refundable).
UNCLAIMED ORDERS
We are not responsible for any packages returned to us due to refusal, unclaimed status, undeliverability, or incorrect or insufficient addresses. If you notice an error in your address after receiving your confirmation email, please contact us immediately at support@dreamexcellence.com with the corrected details. Once your order is processed, we cannot make any changes to the address and are not liable for any incorrect or insufficient addresses provided.
STOLEN PACKAGES
We are not responsible for packages that are stolen after delivery. If you suspect your package has been stolen, please contact your local post office or file a report with your local police.
REFUND POLICY
All sales are final. Refunds are generally not offered, as shipping times and product descriptions are clearly stated on each product page. It is the customer's responsibility to review this information before making a purchase. However, if you receive a damaged product, you may submit clear photos or videos of the damage, along with your order details, within one week of the delivery date. Our team will review the evidence and determine an appropriate resolution. Please note that a 30% restocking fee may apply.