FAQ - Dream by E-Excellence
Q: How do I check the status of my order?
A: After placing your order, please allow 3-5 days for processing. Our fulfillment warehouses will pack your items and ship them out as soon as possible. Once your order has been shipped, you’ll receive a notification via email or SMS. You can track your order by clicking on the tracking number provided in the shipping email or by entering your tracking number on the *Track Your Order* page on our website.
Q: How long does shipping take?
A: Orders typically take 3-5 business days to be fully processed (checked, packed, handed over to logistics, and sent to the post office). Once your order has been processed, our shipping company will pick up your package. You’ll receive an email with your tracking information, which will also be available on our website. Shipping usually takes 7 to 25 business days, depending on the destination country and specific address (tracking availability may vary).
Q: Why does shipping take so long?
A: Our products are unique and priced significantly lower than those of our competitors. This may result in slightly longer shipping times, but we strive to get your order shipped as quickly as possible.
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping to ensure that every customer can enjoy their shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card information; it is used only once during your purchase. We never retain any of your private details.
Q: How do I order on your website?
A: Simply find the product you want and click the "Buy It Now" or "Add to Cart" button. Fill in your shipping and billing information, and we'll ship your order to you as soon as possible!
Q: Does Dream by E-Excellence provide a quality guarantee for all products sold?
A: Absolutely! If you don’t like the product or if it arrives damaged, contact us immediately. We do everything we can to ensure you have the best shopping experience. You can contact us, and we'll address the issue! We offer a free replacement without requiring you to return the original item if you provide image/video proof within 7 days of delivery. The new replacement will be sent after our team approves your proof.
Q: Why didn't I receive an order confirmation email after placing my order?
A: The system will send an order confirmation email or SMS after you place your order, depending on whether you provided an email address or phone number. In rare cases, the email may go to your junk/spam folder. If you still cannot find it, please contact us, and we'll help you out!
Q: Can I cancel or change my order?
A: All sales are final. Once an order is placed, we cannot cancel it as it may have already been processed. Please email us at support@dreamexcellence.com as soon as possible if you'd like to cancel or make changes to an order you've just placed.
A: After placing your order, please allow 3-5 days for processing. Our fulfillment warehouses will pack your items and ship them out as soon as possible. Once your order has been shipped, you’ll receive a notification via email or SMS. You can track your order by clicking on the tracking number provided in the shipping email or by entering your tracking number on the *Track Your Order* page on our website.
Q: How long does shipping take?
A: Orders typically take 3-5 business days to be fully processed (checked, packed, handed over to logistics, and sent to the post office). Once your order has been processed, our shipping company will pick up your package. You’ll receive an email with your tracking information, which will also be available on our website. Shipping usually takes 7 to 25 business days, depending on the destination country and specific address (tracking availability may vary).
Q: Why does shipping take so long?
A: Our products are unique and priced significantly lower than those of our competitors. This may result in slightly longer shipping times, but we strive to get your order shipped as quickly as possible.
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping to ensure that every customer can enjoy their shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card information; it is used only once during your purchase. We never retain any of your private details.
Q: How do I order on your website?
A: Simply find the product you want and click the "Buy It Now" or "Add to Cart" button. Fill in your shipping and billing information, and we'll ship your order to you as soon as possible!
Q: Does Dream by E-Excellence provide a quality guarantee for all products sold?
A: Absolutely! If you don’t like the product or if it arrives damaged, contact us immediately. We do everything we can to ensure you have the best shopping experience. You can contact us, and we'll address the issue! We offer a free replacement without requiring you to return the original item if you provide image/video proof within 7 days of delivery. The new replacement will be sent after our team approves your proof.
Q: Why didn't I receive an order confirmation email after placing my order?
A: The system will send an order confirmation email or SMS after you place your order, depending on whether you provided an email address or phone number. In rare cases, the email may go to your junk/spam folder. If you still cannot find it, please contact us, and we'll help you out!
Q: Can I cancel or change my order?
A: All sales are final. Once an order is placed, we cannot cancel it as it may have already been processed. Please email us at support@dreamexcellence.com as soon as possible if you'd like to cancel or make changes to an order you've just placed.